Cozy Corner Cafe - Privacy Policy

Effective Date: October 26, 2023

Cozy Corner Cafe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our website, visit our cafe, or otherwise interact with us. We are located at 321 Hawthorne Blvd, Portland, OR 97214, and can be reached at (503) 555-1212 or [email protected].

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when you create an account, place an order, subscribe to our newsletter, fill out a form, or contact us. For instance, if you order a coffee online through our website, we collect your name, email address, and delivery address to fulfill your order.
• Payment Information: If you make a purchase, we collect payment information such as your credit card number and billing address. This information is processed securely by our payment processor, Stripe, and we do not store your full credit card number on our servers. Our use of Stripe complies with their privacy policies and security protocols.
• Location Information: With your consent, we may collect your location information through our website or mobile app to provide you with directions to our cafe or to offer location-based promotions. You can disable location services on your device at any time.
• Device Information: We automatically collect certain information about your device when you access our website, including your IP address, browser type, operating system, and device identifiers. This helps us optimize our website for different devices and improve the user experience.
• Usage Information: We collect information about how you use our website, including the pages you visit, the links you click, and the time you spend on our site. This data is collected through cookies and similar tracking technologies. We use this information to analyze trends, administer the site, and gather demographic information about our user base as a whole.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small data files that are stored on your device when you visit a website. We use cookies to personalize your experience, remember your preferences, and track your usage patterns. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
• Information Collected in our Cafe: When you visit our physical cafe location at 321 Hawthorne Blvd, Portland, OR 97214, we may collect information such as your order details and any feedback you provide. We may also use security cameras for safety and security purposes. Signage is prominently displayed to inform customers of the use of such cameras.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: We use your information to provide and improve our services, including processing your orders, responding to your inquiries, personalizing your experience, and developing new features. For example, we might analyze your past orders to recommend new menu items you might enjoy.
• To Communicate with You: We use your information to communicate with you, including sending you order confirmations, updates, newsletters, and promotional materials. You can opt-out of receiving marketing communications from us at any time. If you contact us with a question or comment, we will use your information to respond.
• To Personalize Your Experience: We use your information to personalize your experience on our website and in our cafe, including showing you relevant content and recommendations. This may include remembering your favorite coffee order or displaying content tailored to your interests.
• To Conduct Research and Analytics: We use your information to conduct research and analytics, including analyzing trends, measuring the effectiveness of our marketing campaigns, and improving our services. For example, we might track the number of users who visit our website from different locations to understand our customer demographics.
• To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders. We may also need to retain your information for tax or accounting purposes.
• To Protect Our Rights and Interests: We may use your information to protect our rights and interests, such as preventing fraud or enforcing our terms of service. For example, we may use your IP address to block access to our website from known malicious sources.

3. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share your information with service providers who help us operate our business, such as payment processors (Stripe), email marketing providers, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. For example, we might partner with a local bakery to offer special promotions to our customers.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process. This includes responding to subpoenas, court orders, or government requests.
• Other Third Parties: We may share your information with other third parties with your consent or as otherwise permitted by law. For instance, if you enter a contest or sweepstakes, we may share your information with the sponsor of the contest.
• Affiliates: We may share your information with our affiliates, which are companies that control, are controlled by, or are under common control with Cozy Corner Cafe.
• In connection with a business transaction: If Cozy Corner Cafe is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We do not sell your personal information to third parties.

4. Your Choices

You have the following choices regarding your information:

• Access and Correction: You can access and correct your personal information by logging into your account or contacting us directly.
• Opt-Out: You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly.
• Cookies: You can control cookies through your browser settings.
• Location Information: You can disable location services on your device.
• Data Deletion: You can request that we delete your personal information, subject to certain exceptions.

To exercise these rights, please contact us at [email protected] or (503) 555-1212.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your payment information and other sensitive data during transmission.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized employees and service providers.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide ongoing training to our employees on data security best practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Cozy Corner Cafe
321 Hawthorne Blvd
Portland, OR 97214
Phone: (503) 555-1212
Email: [email protected]

We are committed to protecting your privacy and will do our best to address any concerns you may have.

Policy drafted by: Amelia Hayes, Data Protection Officer.